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F.A.Q.

Search F.A.Q.
Customization
Can I integrate your scheduling software with my current website?
Can I use my own images and photos on the site?
Does your software allow for online transactions?
What if I need further customizations to my scheduler?
Will I have access to the code?
General
Does Grace Schedules also offer website design?
How can I embed the scheduler within my website so my customers don't have to navigate away from my site?
In what countries is Grace Schedules software most commonly used?
Will the system work on a Mac?
Payment & Billing
How soon after payment is received can I start using the system?
Is there a contract for a minimum period I have to stay subscribed for?
We're currently on the monthly payment plan but we would like to switch to the yearly subscription. What do we need to do?
What is the Reseller Program?
What methods of payments are available?
Performance and Support
Is the appointment scheduler easy to setup?
Is there a user guide I can refer to?
System Features
Can I import client information into my system?
Can my scheduler manage different business hours for each resource?
How can I block out specific times or days?
How many resources can my system have?
How many services can I set up with my system?
What is a resource?

Customization
Can I integrate your scheduling software with my current website?
Absolutely. Just add a link from your web site that directs your customer to your scheduler. We can help with the code if you like. Alternatively, the scheduler can serve as a website on its own.
Can I use my own images and photos on the site?
Yes. You can use as many images or photos as you like on the main page. Furthermore, your site header and logo can take any image you assign to it.
Does your software allow for online transactions?
This is not a general feature of the system but we can certainly customize your scheduler for online transactions. Let us know your requirements and we'll be happy to offer a free quote.
What if I need further customizations to my scheduler?
We've designed our scheduling systems to be dynamic so that you can modify the look and function to meet the needs of your business. However we realize that all businesses have very different business models and therefore it is not always ideal to use our scheduler as it is designed. In these cases we'd like to customize the scheduler until it is exactly what your business needs in order to function ideally. Please send us details of your ideal scheduling program and we'll be happy to offer a free quote on the project.
Will I have access to the code?
Only if you purchase the scripts. Script release pricing can be found here.

General
Does Grace Schedules also offer website design?
We sure do. Please send us an email with your site requiements and we'll be happy to provide a free quote.
How can I embed the scheduler within my website so my customers don't have to navigate away from my site?
Offering the illusion to your customer that your scheduler is an actual part of your website is possible with the use of frames within your site. Click here for an explanation and sample frame code.
In what countries is Grace Schedules software most commonly used?
We're proud to have our appointment scheduling system used in many different countries including USA, Canada, Mexico, and Australia. A future initiative will be to offer the system in other languages so that even more countries can experience our software. If you would like to see our software in another language please send us an email with details.
Will the system work on a Mac?
Our system is strictly web based and will work on any computer with an internet connection.

Payment & Billing
How soon after payment is received can I start using the system?
You will receive an email within 24 hours of sending payment that contains your login details and url address. Often we are able to set you up right away - it depends on the time of day.
Is there a contract for a minimum period I have to stay subscribed for?
No you can cancel at any time but we sure hope you don't.
We're currently on the monthly payment plan but we would like to switch to the yearly subscription. What do we need to do?
Just let us know you would like to switch. We'll ask you to initiate a yearly subscription (see pricing page). Once recieved we'll cancel the monthly plan for you.
What is the Reseller Program?
Purchasing the scripts to a Grace Schedules product qualifies you as a reseller for that product. Each script sale is for a single license use of the software. Each additional implementation and/or sale of the script obligates you (the reseller) to provide Grace Schedules with 50% of the original purchase price. Any modification to the software does not exempt you from your reseller obligation.
What methods of payments are available?
Credit card or Paypal are the most common methods of payment but we'll take cash or check as well. For subscriptions we offer monthly or annual payments. Paying annually entitles you to a 17% discount.

Performance and Support
Is the appointment scheduler easy to setup?
Extremely. Once payment is received we will upload your scheduler to our server and email the url and passwords to you. That's it, you're ready to start customizing your scheduler. The administrator preferences section allows you to modify the functions and interface of the scheduler with ease. We'll be happy to do this step for you.
Is there a user guide I can refer to?
Yes. The user manual can be found here.

System Features
Can I import client information into my system?
If you already have a client database and would like to import this into your scheduler we can do this for you. There will be a $40 charge for this service.
Can my scheduler manage different business hours for each resource?
Yes. Using Block services in conjunction with recurring appointments will enable you to create different hours of operation for different resources. For example if Bill works 8am to 4pm and Bob works 9am to 5pm then you would set your business hours of operation from 8am to 5pm (see next section for Assigning Hours of Work for Business). To block out 1 hour for Bob from 8am to 9am you would create a service called 'Block 1 hour' and schedule a daily recurring appointment (see Scheduling Appointments). This will give Bob 9am to 5pm availability.
How can I block out specific times or days?
Services created with the first 6 letters 'Block' are treated as admin only services. This means that clients will not be able to select from these options. Block services are commonly used for lunch breaks, days off, or any period of time you wish to block your clients from scheduling.
How many resources can my system have?
With the Multiple Resource Version you can set up as many resources as you like. The Single Resource Version only allows for one.
How many services can I set up with my system?
You can set up an unlimited amount of services.
What is a resource?
A resource is the entity that you will be scheduling with. Often this will refer to staff resources such as therapists, doctors, councelors, or teachers but resources can also be rooms, locations, or any other entity you choose.

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